Privacy Policy

This policy is divided into two sections because, depending on your role in the CAVOR Desk system, a different entity is the controller of your data. If you are our business client or a visitor to this website, the controller of your data is Kamil Truszkowski (see Section A); if you are a resident reporting a fault, the controller of your data is your Property Manager or Housing Community (see Section B).

Section A — Kamil Truszkowski as the Data Controller

This section sets out the rules for processing data for which the controller is Kamil Truszkowski, the seller of the CAVOR Desk service, contact: kontakt@cavor.eu. It applies solely to the data of B2B clients (property managers), their representatives, users creating platform accounts, and visitors to the website. Address for service: ul. Zalewowa 5, 96-500 Sochaczew, Polska.

We process data for the following purposes: providing the SaaS service and account administration (Article 6(1)(b) GDPR); settlements and accounting (Article 6(1)(c) GDPR); security, system logs and auditing (Article 6(1)(f) GDPR); technical communication and product development (Article 6(1)(f) GDPR).

Our logs and telemetry record IP addresses, technical identifiers, the date and time of the request, HTTP response codes, the User-Agent and API call paths. They serve to detect attacks (DDoS, brute force), isolate errors and ensure accountability. Wherever this is possible without impairing diagnostics, we apply pseudonymisation or aggregation.

We use only cookies strictly necessary for the service to function, on the basis of Article 6(1)(f) GDPR, without consent: NEXT_LOCALE (remembers the selected interface language), sb-*-auth-token (keeps the logged-in user's session), desk_tech_view (remembers the technician's selected view mode) and cavor_theme (remembers the selected interface colour theme inside the application). We do not use analytics or marketing cookies.

B2B account data is kept for the duration of the contract and the limitation period for claims (3 years). Billing data is kept for 5 years from the end of the tax year. Logs and IP addresses are rotated and kept for no longer than 90 days.

Section B — Your Property Manager or Housing Community as the Data Controller

If you are a resident using the CAVOR Desk application, the Controller of your personal data entered into the system is your Property Manager or Housing Community. Kamil Truszkowski acts solely as a processor on behalf of your Property Manager and does not use this data for its own purposes.

The full information about the processing of your data — the purposes, legal bases, retention periods and your rights — is provided with the report form available under the QR code in your building.

The location of data processing, our providers and the transfer mechanism for each of them are set out in the list of subprocessors. Some of our providers are US companies: access by their support staff and the transmission of metadata to the United States constitute a transfer outside the EEA and rely on the Standard Contractual Clauses (SCC) and the EU-U.S. Data Privacy Framework (DPF).

Data processing subcontractors

Contact: kontakt@cavor.eu

The Polish version of this privacy policy is authoritative. In case of any discrepancies between the translation and the Polish original, the Polish version shall prevail.